Here you'll find the fastest route to help — from the ticket system and TeamViewer remote support to the emergency contact.
Open new tickets, follow existing ones, add replies. Available to customers on a service contract.
Open ticket system
In-house build, operated on our own infrastructure in Germany.
Customer portal (kundenportal.wilke-it.consulting) is coming — we'll let you know when it's available.
For quick remote support. You download a small program and we connect after you've authorised it.
Download TeamViewerA session only starts once you give us the ID by phone or e-mail.
For active incidents on existing service contracts — please use the channels we agreed on with you. We respond according to the agreed service level.
Not a customer yet?No service contract yet? Get in touch — we'll set you up with the right access.
Each remote-support session only starts with your active consent and ends when you close the window. Actions are logged.
