Withdrawal policy

For consumers in the case of distance contracts and contracts concluded off business premises. As of 16 September 2026.

Please note: This is a convenience translation. Only the German version is legally binding. In the event of any discrepancy between the two versions, the German text prevails. A withdrawal declared in English is of course equally valid.

This policy applies to consumers within the meaning of § 13 of the German Civil Code (BGB) who conclude a contract with WILKE IT – Consulting & Solutions for services, the supply of goods (e.g. hardware) or the provision of digital content — for instance by accepting a quotation in our online customer centre, by email or by telephone.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days

for contracts for services or for the provision of digital content not supplied on a tangible medium: from the day the contract is concluded;
for contracts for the supply of goods: from the day on which you, or a third party named by you who is not the carrier, take possession of the goods;
for contracts for several goods ordered as part of a single order and delivered separately: from the day on which you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us

Company: WILKE IT – Consulting & Solutions, owner Jonas Wilke
Address: Lehmkuhlenweg 22, 38179 Schwülper, Germany
Phone: +49 5303 956976
Email: wilke@wilke-it.consulting

by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory.

Withdrawal online

You can also exercise your right of withdrawal online using the „Vertrag widerrufen" ("withdraw from contract") function in our online customer centre, which you can reach via the link in your quotation or order confirmation. If you use this online function, we will send you confirmation of receipt without undue delay on a durable medium (e.g. by email), including information about the content of the withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For contracts for the supply of goods, the following applies in addition: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For contracts for services, the following applies in addition: If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Exclusion and early expiry of the right of withdrawal

The right of withdrawal does not exist, or expires early, in the following cases:

for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive, or which are clearly tailored to your personal requirements (§ 312g (2) no. 1 BGB), e.g. individually configured hardware;
for contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery (§ 312g (2) no. 6 BGB);
for contracts for services, where we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete performance of the contract by us (§ 356 (4) BGB);
for contracts for the provision of digital content not supplied on a tangible medium, where we began performing the contract after you expressly consented to us beginning performance before the end of the withdrawal period and confirmed your awareness that by giving your consent you would lose your right of withdrawal upon the commencement of performance, and where we have provided you with confirmation of the contract on a durable medium (§ 356 (5) BGB).

End of withdrawal policy · WILKE IT – Consulting & Solutions · As of 16 September 2026

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and send it back to us.

To
WILKE IT – Consulting & Solutions, owner Jonas Wilke
Lehmkuhlenweg 22, 38179 Schwülper, Germany
Email: wilke@wilke-it.consulting

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Quotation / order / invoice number (if known):

Name of consumer(s):

Address of consumer(s):

Email (for confirmation of receipt):

Date: Signature of consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.

How to reach us for your withdrawal

By email to wilke@wilke-it.consulting, by post to the address above, or online using the „Vertrag widerrufen" function in our online customer centre, which you can reach via the link in your quotation or order confirmation. In every case you will receive confirmation of receipt of your withdrawal without undue delay.